Indigo Crew-passenger Conflict: Internet Divided, Witness Claims To Have “Seen An Air Attendant Crying”

Massive social media discussions have been sparked by a video that went viral showing a verbal argument between a member of the cabin crew on an IndiGo flight and a passenger. In the video, a male passenger is heard referring to a member of the cabin crew as a “servant” in an apparent disparaging manner, to which the lady responds, “I am an employee, am not your servant,” during a journey from Istanbul to Delhi. The Jet Airways CEO Sanjiv Kapoor has even taken notice of the footage, tweeting that he has witnessed “staff slapped and humiliated on board planes, called’servant’ and worse” over the years.

The video had first sparked heated discussions among internet users, who later decided to support the IndiGo crew member. On Wednesday, a video of the contentious conversation that took place on the flight on December 16 was posted on social media. The IndiGo plane hostess is heard saying, “My staff is crying because of you.”

She can also overhear the passenger saying, “She retorted, “I am an employee and not your servant. You are a servant of a passenger.” I’m not here to serve you.” The traveller said at one point: “Why do you shout? The air hostess tells the other person to “shut up” as well “, according to the almost one-minute-long video that was reportedly recorded by a flying passenger. The Directorate General of Civil Aviation (DGCA), according to a top source, is investigating the event and will take the necessary steps.

Here is the video.

One other passenger on the flight tweeted that it was unquestionably the male passenger’s responsibility for acting “rudely” during heated debates. “The IndiGo staff did bear the brunt of this passenger’s suffering. Otherwise, perhaps they could have made a detour and left him with police in a distant country? When he returned home, “On the microblogging website, a post appeared.

The post included a snapshot of a passenger’s Instagram clip who claimed to have been on the same flight as the event. The screenshot’s caption claimed that the film only presents one side of the tale and credited the original photographer as being “clever” “regarding it The majority of passengers on the aircraft, it continued, “were exceptionally ill-mannered and were very nasty to the employees.” “. When they saw they were travelling on a low-cost airline, they referred to them as servants and were after their lives for food. Before anything else, I witnessed an airline hostess crying. The flight crew is simply performing their duties honestly and diligently. They shouldn’t be treated in this manner, “The screenshot’s message was visible.

“I support the flight attendant for IndiGo. The man explicitly refers to her as a servant by saying, “You are a servant.” She answers, “I am an employee.” The fact that so many men are criticising the conduct of the flight attendant makes me ill. There are restrictions, I’m sorry,” a different Twitter user said.

IndiGo’s statement

The problem, according to IndiGo, concerned the meals selected by a select group of passengers using a codeshare connection. “We are aware of the incident that occurred on flight 6E 12 on December 16, 2022, between Istanbul and Delhi. The problem has to do with the meals selected by a select group of passengers using a codeshare connection.

“IndiGo is aware of the demands of its consumers, and we always work to give them a polite and trouble-free experience. The issue is being investigated, the airline added in the statement. When an airline uses codesharing, it can seamlessly arrange travel for its customers on the aircraft of its affiliate carriers.

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